Not Always Right

Here's a funny website for today: Not Always Right. It's site that features user-submitted customer service horror stories, except it's not the service that's bad, it's the customer! The name comes from "The customer is Not Always Right". It updates about 4-5 times a day, but it has an RSS feed so you can keep tabs on it. See some sample stories after the jump

Customer: “How much is it to make copies?”
Me: “It’s ten cents a page for black and white and fifty cents a page for color.”
Customer: “You can make color copies?”
Me: “Sure. Just make sure you choose ‘color’ before you start copying.”
(The patron goes to the copy machine, and comes back a few minutes later.)
Customer: “It’s not working. I’m only getting black and white.”
Me: “Okay. Let me see if I can figure out what’s going on.”
(I notice the patron is trying to copy something that is entirely black and white.)
Me: “Oh, I see. To get a color copy, the original does need to be in color.”
Customer: “The machine won’t put the color back in?”



Customer: “Do you have How to Catch a Mole?”
Me: “I don’t know of that book, let me check.”
Customer: “I have to read it for school.”
Me: “No, we don’t have that.”
Customer: “It’s really famous. I think Dante wrote it.”
Me: “Dante? ”
Customer: “Or someone like that.”
Me: “What class is this for?”
Customer: “English Literature.”
Me: *inspiration strikes* “You mean Taming of the Shrew!”
Customer: “What’s the difference?”





Customer: “I am looking for one of those things that are like a book, but not a book.”
Me: “Do you mean a magazine?”
Customer: “No, no. It is like a book, but not a book.”
Me: *speechless*
Customer: “You know! A book thing, but not a book.”
(After the customer tries to explain this object to me for about 10 minutes, my coworker comes back from lunch.)
Coworker: “What seems to be the problem here?”
Customer: “I asked your coworker if you have those things that are like books but not books, but she is too simple to understand.”
Coworker: “You mean a magazine?”
Customer: “No! Is it so hard to just find one of those things? I thought this was a bookstore!”
(Overhearing us, my manager tries to help.)
Manager: “Is there a problem?”
Customer: “I am looking for a thing that is like a book, but not a book.”
Manager: “Well, let’s go look for it…”
(My manager ended up leading the customer all around the store, pointing out every thing we had. The thing that was like a book but not a book? A bookmark.)